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General Billing & Payment Getting Started AccessLine General Q: What is SmartConference? A: AccessLine's conference calling service includes instant access, toll free dial in, no setup fees, and easy web controls. Use our scheduled conference calling for your routine conference calls, or utilize our reservationless conferencing for impromptu meetings. Q: How much does SmartConference cost? A: SmartConference is offered in various price increments to best meet the needs of your business. Click here for our rates. Billing & Payment Q: How will I receive my statement? A: You may view your invoice and call history by logging into your services via the Web. Q: Can you bill me instead of using a credit card? A: No, all of our billing systems are only setup for credit card billing. Q: How hard is it to change the credit card on file? A: You can change the credit card you have on file at any time. To do so, you can either reach our customer service department through their live online chat room or on their toll-free number at (877) 880-0055. Q: My organization is nonprofit. Can we be tax exempt? A: We can provide tax-exempt billing for qualified organizations who can fax us proof of tax exemption. To set up a tax exempt account, you can reach our sales department in their online chat room or toll-free at 1-888-998-9997. To change an existing account to be tax exempt, you can either reach our customer service department through their online chat room or on their toll-free number at (877) 880-0055. Q: Can I switch packages? A: Yes, you can switch plans at anytime. Q: What day of the month do you bill? A: Your monthly recurring charge is billed on the same day that you set up the account. For example, if you set up an account on the 12th, you'd be billed on the 12th of each month. Q: Do unused minutes roll over into the next month? A: No, unused minutes do not roll over into the next month. Q: Our business is based outside the U.S., but we have a credit card. Can we still use your service? A: In order to activate service with AccessLine, we require a credit card with a U.S. billing address. However, there are some companies which provide a U.S. billing address which forwards your mail to your international address, so that may be an option worth researching. Q: I don't have a credit card. What can I do? A: We do require a debit or credit card to activate service. However, VISA does offer a service called the VISA Gift Card where you can purchase a debit card for a fixed amount of money and refill the card's balance as needed. Some customers use this as payment for our service if they are not able to use a credit card. Getting Started Q: Is there a money-back guarantee? A: There is no money-back guarantee, but you may cancel your service at anytime. Q: Do I have to sign long-term contracts? A: No, the service you sign up for is month to month and you may cancel at anytime. Q: Is there a sign up fee? A: No! Unlike other conferencing services, setting up SmartConference is free! Q: How long does it take to set up the service? A: With SmartConference, you can be set up almost in no time! Just place your order, and you'll be ready to go the same day! AccessLine Q: How long has AccessLine been in business? A: AccessLine Communications has been in business since 1998. AccessLine develops all of the software and manages the network that our services run on. AccessLine supports customers ranging from Fortune 100 companies to sole-proprietor businesses. Q: Where is AccessLine located? A: AccessLine Communications is located in Bellevue, Washington. Q: What other services do you offer? A: AccessLine also offer basic toll-free numbers, voicemail, find-me follow-me service, auto attendant, and fax services. |
